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Frequently Asked Questions
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How long does it take to receive my refund?
Does your company offer E-File?
Does your company offer Rapid Refund Service?
What are your office hours?
For an appointment who do I call?
Do you accept Walk-Ins? Or must we make an appointment to come get our taxes done?
If I cannot get an appointment, and it's difficult for me to Walk-In during the weekday, can I "drop-off" or "mail-in" my tax papers for you to prepare my tax return?
Can I mail or e-mail my tax documents to you, to get them processed?
What form of payment do you receive for the services you provide?
If I pay by check, may I "Post-Date" the check payment?
How soon do you process my payment for your services?
If my check payment for your services bounced due to a non-sufficient fund, what do I do?
If I receive any notifications regarding my taxes, what do I do?
Who will be doing or preparing my taxes?
Who can I talk to for questions or inquiries about my taxes or taxes in general?
How do I contact Vicky for questions or inquries about my taxes?
How long does it take to process an Individual Taxpayer Identification Number (ITIN)?
How long does it take to receive my refund?
If you filed via "E-FILE" for direct deposit, Federal Refunds take 2-7 business days. State Refunds take 2-5 business days.
If you filed via "Paper Return" for direct deposit, Federal Refunds take 7-14 business days. State Refunds take 5-12 business days.
**Please advise for Direct Deposits, you must check your account from time to time, because neither Federal or State government will not give you any notice that the refund has been entered in your account.
**For Paper Return filers, when mailing out your returns, do not count the day nor the next business day you've mailed out your returns, to determine how many days left to expect your refund. Please also advise that we are not responsible for mailing out your returns, nor even how your returns are handled in the mail.
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Does your company offer E-File?
No, unfortunately our firm does not offer "E-File" at the moment. Due to limited staffing we are unable to offer the E-File services. We are currently in the process of making the E-File service available to you in the future. We apologize for any inconveniences.
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Does your company offer Rapid Refund Service?
No, unfortunately our firm does not offer "Rapid Refund" at the moment. We are currently in the process of making the Rapid Refund service available to you in the future. We apologize for any inconveniences.
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What are your office hours?
During Tax Season which is January 15 to April 15 our office hours are:
Mondays to Saturdays 9am to 8pm and Sundays 10am to 4pm. For any office closings we will post them a week in advance on our website and voicemail.
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For an appointment who do I call?
Call us at (301) 248-1700/7684/6972, anyones who answers will be glad to assist you.
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Do you accept Walk-Ins? Or must we make an appointment to come get our taxes done?
Walk-In's are accepted Mondays thru Fridays Only from 9am thru 4pm, we must advise you that the waiting period might take some time. Average waiting time may last up to an hour at the most. You can schedule your appointments for February thru April by calling us as early as November, before Tax Season begins.
**NO Walk-In's will be accepted on weekends.
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If I cannot get an appointment, and it's difficult for me to Walk-In during the weekday, can I "drop-off" or "mail-in" my tax papers for you to prepare my tax return?
Yes, you may drop-off your tax papers at our office anytime. Or you can mail them to us, we advise that you use U.S. Priority Mail Service with delivery confirmation.
Our office hours are:
Mondays thru Saturdays 9am to 7pm
Sundays 10am to 5pm
**When dropping off your tax papers at our office, our staff will assist you in getting your tax papers ready.
**When mailing your tax papers, place a memo of any and all changes that will be made towards your tax filing, and enclosed your contact numbers with the best time we may reach you for any questions or concerns.
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Can I mail or e-mail my tax documents to you, to get them processed?
Yes, you can, if you are unable to personally come by to sit-down with us to do your taxes or unable to drop them off personally at our office, You may mail or e-mail your tax documents.
Our Mailing Address is:
9400 Livingston Road, Suite 480, Fort Washington, MD 20744, Attention: Vicky
Our E-mail Address is:
automatedtax@msn.com
For Mailing, we stongly suggest you mail your tax documents via Priority Mail Service, FedEx, or UPS.
Also always include your contact information such as Telephone Numbers with the hours we may reach you, e-mail address, and mailing address.
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What form of payment do you receive for the services you provide?
We accept Check, Money Order, Cash, and all Major Credit Cards (Visa, Discover, Master Card, and Amex). Unfortunately we don't do Debit Transactions. Please be aware that there is a $10.00 Process Fee for Credit Card Payments, and a $35.00 Fee for Non-Sufficient Fund Checks.
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If I pay by check, may I "Post-Date" the check payment?
Yes, you may "Post-Date" your check payment, and if you want us to call you prior to clearing the check, we will be glad to do that, just simply inform us.
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How soon do you process my payment for your services?
For Check Payments, it will be processed the next-business day. For Credit Card Payments, it will be processed the same-day.
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If my check payment for your services bounced due to a non-sufficient fund, what do I do?
We will contact you to ask if you want us to "Re-Deposit" it, and when, and send you a bill of $35.00 for the non-sufficient fund fee. But if the 2nd "Re-Deposit" fails, we will contact you to send in a replacement check, money order, cash, or credit card payment.
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If I receive any notifications regarding my taxes, what do I do?
Simply fax or e-mail to us a copy of the notification or letter your received regarding your taxes, together with your contact information.
Our Fax Number is 301-248-2490 available 24/7
Our E-mail Address is automatedtax@msn.com checked 24/7
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Who will be doing or preparing my taxes?
There is only one person, and that is Ms. Vicky Angeles.
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Who can I talk to for questions or inquiries about my taxes or taxes in general?
Every staff at Automated Tax and Financial Services will be able to assist in answering any of your questions, if you would like to speak directly to Ms. Vicky Angeles, she prefers that you will communicate via e-mail. E-mail her at automatedtax@msn.com
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How do I contact Vicky for questions or inquries about my taxes?
During Tax Season (January 15 to April 15), if she is unavailable to contact with on the phone, she can simply be reached via e-mail at automatedtax@msn.com. All e-mails are replied the same-day. Or Leave her a voicemail, by calling (301) 248-3878 press *, Mailbox Number i (301) 248-7684.
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How long does it take to process an Individual Taxpayer Identification Number (ITIN)?
It normally takes the IRS 4-6 weeks to review and process your ITIN Application. All inquiries on the status of an application submitted by you or more than 6 weeks ago can be made by calling 1-800-829-1040 (Within the US) or 215-516-2000 (Overseas Only) or by faxing 215-516-3270 or 215-516-1171.Please have a copy of your Form W-7 Application on hand when inquiring status application. If however you receive a subsequent notice or have a problem (other than wanting a general status report) on a W-7 Application then there are two telephone lines designated for your inquiries 215-516-4173 or 215-516-3301.
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